Shipping Policy

1. Shipping Locations

We deliver across India to serviceable pincodes. Delivery availability may vary depending on the product, destination and courier service.

Standard products are available to most serviceable locations. Bulky, heavy and fragile glass items may have limited availability due to shipping, handling and courier restrictions.

If a product cannot be delivered to your pincode, we will inform you before the order is completed. If you have any doubts about delivery availability, please contact us before placing your order.

2. Shipping Charges

Shipping charges depend on the delivery location, product type, order value, weight and selected shipping option.

Applicable shipping charges and available delivery options will be displayed at checkout before you complete your order.

Bulky and heavy products may attract additional shipping charges based on their weight and destination. These products may not qualify for free shipping.

Fragile glass items may have different shipping charges and serviceability restrictions depending on the destination and courier handling requirements.

3. Delivery Time

Estimated delivery timelines are:

• Delhi Express: 1–2 business days, where available.

• Delhi Standard: 3–5 business days.

• Outside Delhi: Typically 3–5 business days, subject to serviceability.

Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, operational delays or other circumstances.

Bulky, heavy and fragile products may require additional handling time or have different delivery timelines.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the available communication channels.

Tracking updates and delivery estimates are provided by the courier partner and may change during transit.

5. Pincode Serviceability and Product Restrictions

Not all products can be shipped to every pincode. Certain products, particularly heavy, bulky or fragile glass items, may have additional delivery restrictions.

If a product cannot be delivered to your location, we will inform you before the order is completed.

If you are unsure about delivery availability, please contact us before placing your order.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, mobile number and pincode.

Delays, failed deliveries, return-to-origin shipments or additional charges resulting from incorrect or incomplete address details may be the customer's responsibility.

Please contact us as soon as possible if you notice an error in your delivery details. Address changes may not be possible once an order has been dispatched.

7. Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect or incomplete, please contact us on WhatsApp at 8447083615 as soon as possible.

Please provide your order number, clear photographs of the product and packaging, and an opening video showing the package and its contents wherever available.

Please retain the original packaging until the issue has been reviewed.

We carefully hand-pack orders before dispatch. Reported delivery issues will be reviewed, and appropriate corrective action will be determined based on the findings and applicable consumer protection laws.

8. Shipping Partner

Orders may be shipped through Shiprocket and its associated courier partners. The courier partner may vary depending on the destination, product type and service availability.

9. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Delhi, India.