Terms of service
By using alexapremium.com or placing an order, you agree to these Terms & Conditions.
1. Products
We aim to provide accurate product descriptions, images, pricing and availability. Product availability may change without notice, particularly for imported and limited products.
2. Order Acceptance & Right to RefuseÂ
All orders placed through our website are subject to acceptance and confirmation by the Company. Placing an order does not automatically guarantee its acceptance, processing, or fulfillment.
We reserve the right, at our sole discretion, to accept, refuse, cancel, or limit any order, in whole or in part, for reasons including product availability, pricing or listing errors, suspected misuse or fraud, delivery limitations, or any other operational or commercial consideration.
If an order is refused or cancelled after payment has been made, any applicable amount paid for the cancelled portion of the order will be refunded to the customer.Orders
An order is confirmed only after successful payment or confirmation of COD eligibility. We reserve the right to cancel or refuse an order where necessary, including pricing errors, stock issues or delivery limitations.
3. Pricing & Payments
Prices are displayed in INR and include applicable taxes unless stated otherwise. Payment is processed through the available payment gateway. COD charges and applicable discounts will be displayed at checkout.
4. Shipping
Delivery is subject to product availability, pincode serviceability and courier conditions. Estimated delivery timelines are indicative and may vary.
5. Returns, Refunds & Replacements
Returns, refunds and replacements are governed by our Refund Policy and Return Policy.
6. Product Information
Customers are responsible for reviewing product information, including ingredients, allergens, usage instructions and other applicable details before purchase.
7. Promotions
Offers, discounts, gifts and promotional benefits may be subject to specific terms, eligibility and availability. We reserve the right to modify or withdraw promotions where necessary.
8. Website Use
You agree not to misuse the Website, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.
9. Intellectual Property
All website content, including text, images, logos, graphics, designs and branding, belongs to or is licensed to Kaqum Enterprises and may not be used without permission.
10. Changes
We may update these Terms & Conditions from time to time. The latest version will be published on this page.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the competent courts of Delhi, India.
12. Contact
Kaqum Enterprises
Website: alexapremium.com
WhatsApp: 8447083615